In order to decrease the number of books that are put back on the shelves from unclaimed pull folders, we have implemented this procedure for all pull customers.
After 3 weeks of holding your pull books, you will receive a reminder email.
After 4 weeks of holding your pull books, you will receive a final text/phone call if we have not heard from you.
If we do not hear from you by the next Thursday, your pull folder will be cancelled and your books will be returned to the shelf.
We understand that situations arise and it is not always possible to pick up your books on a monthly basis. As long as we hear from you, we will continue to order, pull and hold your books.